Once your refund is processed, our payment provider quickly sends it off to your bank. Typically, it takes up to 5 working days for the funds to appear in your account. However, processing times may vary depending on your bank’s internal processing times, and factors such as holidays or weekends may cause delays.
If it's been more than 10 working days since your refund was processed and you haven't received it, check with your bank to confirm whether the funds are pending or delayed. If your bank cannot locate the refund, contact our customer support team for further assistance. We're here to help sort it out for you!