⚠️ Just a heads up! If your order is due for same-day or next-day dispatch, we get cracking on your order the moment your payment goes through. This means in most cases we can't make changes or cancel your order once you've checked out.
Cancelations
Can I cancel my order?
Once your payment has gone through, our team (and our clever printers!) begin working on your order straight away. We’re unable to cancel your order once printing has begun. This allows us to dispatch your order as quickly as possible, but it does mean cancellations aren’t possible after checkout.
Amendments
Can I Amend a Same-Day Dispatch Order?
If your order is due for same-day or next-day dispatch, we’re unable to make changes once checkout is complete.
This includes:
❌ Editing the design, message, or photos (including fixing typos).
❌ Changing or editing the delivery address.
❌ Switching the delivery method.
❌ Updating the selected delivery date.
As production begins immediately, amendments aren’t possible for orders being prepared for immediate dispatch.
Can I Amend a Forward (Future-Dated) Order?
If you selected a future delivery date (not next day), there may be options available to make customisation changes to your card.
Card customisation amendments depend on:
What product type(s) you have ordered.
How far in advance you contact us.
Whether the order has entered production.
If your order is eligible, our Ai Assistant can provide a link so you can update your personalisation. Please get in touch as soon as possible so we can check this for you.
⚠️ If you would like us to check if your order is eligible for an amendment reach out to us via our chat function on our website (not our App)
Before You Checkout: Quick Order Checklist
Before you pay, take a moment to review the following so everything arrives just as you expect:
Personalisation: Check spelling, names, messages, and any added text.
Photos: Make sure images are clear, correctly cropped, and in the right order.
Product choice: Confirm you’ve selected the correct card size & quantity.
Delivery address: Ensure the name, address, and postcode are accurate.
Delivery date: Double-check the delivery date and postage method.
Once it looks perfect, you’re good to go! Thanks for making sure everything is spot on! 🌟