💼 Moonpig for business FAQs

Moonpig for business is a tool that enables you to send hundreds of personalised cards to employees, clients and other recipients, automating delivery dates and personal details like names, birthdays, and work anniversaries.

We no longer offer 1 on 1 demo calls. You can watch our demo below.

No, you don’t have to send the card on the same day. You can save your card and continue editing it for up to 26 days. After this period the card will be deleted from our system.

Yes! You can add a message, stickers, photos, a video and even an audio message to make your card special. The recipient’s name will automatically be inserted based on the format you choose (first name, first and last name, or no name) to make it extra personalised.

Absolutely! You can upload your own custom design to match your branding or occasion. You can also upload just your logo to some of the cards to make them on brand.

Your recipient's name will appear inside the card and on covers of cards that support the name on the front. You can choose from:

The name will appear as in the card editor and will be automatically personalised in the card. This field is not editable.

Yes! Many cards in our B2B range include space to upload your logo on both the front and back of the card. For the best results, use a horizontal logo with the dimensions 1024 x 270. Vertical or square logos may be cropped at the top and bottom. See an example of a logo card here.

Tip: If your logo doesn’t match these exact dimensions, try zooming out to adjust the image for a better fit.

Absolutely! You can use any previous cards sent with Moonpig for business. Your personalisation and message will be saved, so all you need to do is:

It’s that simple!

Currently, you can only work on one card design at a time. You’ll need to finish and send your card to your recipients before you can start a new one.

You can add recipient details in two ways:

Your spreadsheet should include these columns:

Yes, your spreadsheet must include a header row for all columns. However, the columns can be in any order. Download our example file here.

Please see the image below for more information.

After uploading, we’ll process your data and use the recipient information to ensure your order is delivered to the correct addresses. You’ll be able to review and edit your recipients data and delivery dates before placing your order.

Cards can only be scheduled up to 90 days in advance. If any delivery dates exceed this limit, you'll need to change them or remove those recipients before placing your order.

Each card is just £3.60, including postage. Simply multiply that by the number of cards you're going to send, no hidden fees, no surprises.

For more information on our pricing model click HERE

Yes! Before placing your order, you’re able to:

Once you have placed an order:

For the time being, it is not possible to cancel or make changes to an order once it has been placed.

Unfortunately, once an order is placed, it cannot be edited or cancelled. Please review all details before confirming your order.

Currently, Moonpig for business orders are not tracked. Since we use Royal Mail - First Class, we are unable to provide tracking updates once your order has been dispatched. However, we aim for deliveries to arrive on or before your selected date, usually within 1-3 days of dispatch.

You can view your Moonpig for busineess orders by selecting 'Orders' from the Moonpig for business homepage.

You can pay using a debit or credit card. We accept Visa and Mastercard

Yes, you can upgrade or downgrade your plan at any time. If you upgrade, you'll get access to new features immediately. If you downgrade, changes will take effect at the start of your next billing cycle.

For businesses sending more than 2,000 cards per year, we offer custom solutions including dedicated account management, custom card ranges, volume discounts, and tailored billing arrangements. Reach out to us to discuss your specific needs.

Yes! We follow GDPR guidelines to ensure your data is secure and used only for processing your order.

Yes! All our cards and packaging are 100% recyclable. Learn more here.

Moonpig cards offer a smarter, more sustainable way to connect. 100% of our cards, envelopes, and packaging use responsibly sourced or recycled paper. Every card is printed on demand locally — cutting waste and reducing emissions by avoiding unnecessary transport. We’re on track to cut 90% of our operational carbon footprint and reach net zero, with targets verified by the Science Based Targets initiative. Partnering with Moonpig means sending cards that reflect your values: thoughtful, responsible, and sustainable.